When it comes to customer service, Federal Bank has always stood out for its commitment, transparency, and fairness. To ensure every customer receives timely support, the bank has established a structured, multi-level grievance redressal mechanism. This blog provides a simple, clear walkthrough of how you can raise a concern and get it resolved efficiently.
Why a Grievance Redressal System Matters
Even with best-in-class service, there may be situations where a customer faces an issue or has a complaint. What matters most is how quickly and effectively the bank responds.
Federal Bank has designed a four-level redressal ladder, ensuring every concern is handled carefully and escalated appropriately until the customer is satisfied.
🟦 Level 1: First Point of Contact
When you face an issue, the first step is to approach the basic customer service channels:
Option A: Visit or Write to Your Branch
You can directly reach out to your home branch or any branch where you hold your relationship.
Option B: Email Customer Care
Send an email explaining your grievance to:
📧 contact@federalbank.co.in
Option C: Call 24×7 Customer Care
Federal Bank provides round-the-clock support. You can call:
📞 1800 425 1199
📞 1800 420 1199
Note: For issues related to credit cards, you should follow the dedicated Customer Complaints – Credit Cards guidelines available on the bank’s official platform.
🟩 Level 2: Escalation to Nodal Officer
If you are not satisfied with the response received at Level 1, you can escalate your complaint to the Bank’s Nodal Officer.
📧 grievanceescalations@federalbank.co.in
This ensures your issue is reviewed at a higher operational level.
🟧 Level 3: Escalation to Principal Nodal Officer
If your concern still remains unresolved, the next level of escalation is the Principal Nodal Officer.
This level focuses on ensuring compliance with RBI guidelines and addressing more complex or persistent grievances.
🟥 Level 4: Approach the Banking Ombudsman
If:
✔ You do not receive a satisfactory response within 30 days, or
✔ The reply is not up to your expectations
…you have the right to escalate your grievance to the Banking Ombudsman, Reserve Bank of India.
The Banking Ombudsman is a quasi-judicial authority that helps customers resolve complaints fairly and independently.
You can read the complete details on the grievance process on the RBI site or the Bank’s grievance redressal page.
Federal Bank’s Commitment to You
Federal Bank expresses deep gratitude to its customers for their continuous trust and support. The bank’s philosophy is rooted in:
- Fairness
- Transparency
- Responsibility
- Exceeding customer expectations
Every feedback, query, or complaint is an opportunity for the bank to improve and strengthen its bond with customers.
Final Thoughts
A well-defined grievance redressal system is a sign of a responsible financial institution, and Federal Bank continues to demonstrate its commitment to customers through this structured approach.
If you ever face an issue, remember—help is only a call or email away, and multiple levels of escalation are available to ensure your problem gets resolved satisfactorily.